Returns & Exchanges

At QIDI US Store, we want you to be fully satisfied with your high-performance electronics and 3D printing equipment. If your purchase does not meet your expectations, you can return or exchange your item within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated support team via the online portal or email with your order number and a brief explanation for the return.

• 2.
  Receive Return Authorization

  Once approved, we will provide a Return Merchandise Authorization (RMA) number and detailed shipping instructions to ensure safe transit.

• 3.
  Secure Packaging

  Pack the device in its original box with all accessories, cables, and manuals to prevent damage and ensure a full refund.

• 4.
  Inspection and Refund

  Our technicians will inspect the returned hardware, and upon verification, your refund will be processed to your original payment method within 5-7 business days.